IMPORTANT UPDATE RECEIVED FROM ANTHEM

 

Dear Participants and Beneficiaries: 

In early February, the Connecticut Carpenters Health Fund (Fund) made you aware that Anthem was the target of a very sophisticated, external cyber-attack. Since that time, Anthem has been working around the clock continuing their assistance in the FBI investigation and analyzing the data to understand the impact to our Fund and its covered individuals.  We understand our Fund participants and beneficiaries are eager to receive more information about the credit protections Anthem is providing.  Anthem has informed the Fund that they have engaged a company called AllClear ID (which Anthem notes is a leading and trusted identity protection provider) for free credit monitoring and identity protection services for all of the Fund’s current and former covered individuals in Anthem’s database going back to 2004.  We call these people “Anthem Individuals” in this Notice. 

Starting on Friday, February 13, 2015, Anthem Individuals can visit AnthemFacts.com or call

1-877-263-7995 to learn about the free services provided by Anthem’s vendor – AllClear ID.  Anthem Individuals can access these services prior to receiving a mailed notification from Anthem, which will be sent in the coming weeks and also at any time during the 24 month coverage period.  Please note that the services identified in item 1, below, are provided without any enrollment, while the services provided in items 2 through 6 will require Anthem Individuals to take affirmative enrollment steps at https://anthem.allclearid.com/. 

The free identity protection services provided by Anthem include 24 months (from February 13, 2015 through February 12, 2017) of:

 1.    Identity Repair Assistance: Should an Anthem Individual experience fraud, an investigator will do the work to recover financial losses, restore the Anthem Individual’s credit, and ensure the Anthem Individual’s identity is returned to its proper condition. This assistance will cover any fraud that has occurred since the incident first began. For Anthem Individuals who have been affected by the cyber-attack, these services are automatically available and do not require active enrollment.

2.    Credit Monitoring: Anthem Individuals may also enroll in additional protections, including credit monitoring. Credit monitoring alerts Anthem Individuals when banks and creditors use their identity to open new credit accounts. Credit monitoring services require an Anthem Individual to actively enroll because he or she must provide their personal information and consent to have their credit monitored.

3.    Child Identity Protection: Child-specific identity protection services will also be offered to any Anthem Individuals with eligible dependents covered through the Fund.  Child identity protection services also require an Anthem Individual to actively enroll in this program.

4.    Identity theft insurance: For Anthem Individuals who actively enroll, Anthem has worked with AllClear ID to arrange for $1,000,000 in identity theft insurance, where allowed by law.

5.    Identity theft monitoring/fraud detection:  For Anthem Individuals who actively enroll, data such as credit card numbers, social security numbers and emails will be scanned against aggregated data sources maintained by top security researchers that contain stolen and compromised individual data, in order to look for any indication that the Anthem Individual’s data has been compromised.

6.    Phone Alerts: Anthem Individuals who actively enroll and register for this service (as he or she needs to provide their contact information) will receive an alert when there is a notification from a credit bureau, or when it appears from identity theft monitoring activities that the individual’s identity may be compromised.

 Anthem informed us that industry standards under similar circumstances are to provide credit monitoring services for one year; however, Anthem is exceeding these standards and providing identity protection and credit monitoring services described above for free to all Anthem Individuals for 24 months.  We understand that this has been Anthem’s priority from day one, to be transparent, protect your data and to give our Fund, along with its former and current covered individuals, peace of mind.

 In closing, remember these important points:

 ü  For Anthem Individuals, all of the services provided by Anthem listed in items 1 through 6 are free of charge for two (2) years.  The services outlined in item 1 are provided without the need for active enrollment, while the services provided in items 2 through 6 require affirmative active enrollment by an Anthem Individual and may involve the disclosure of personal information. Visit https://anthem.allclearid.com/ to enroll.

ü  Visit AnthemFacts.com for the most up to date information. 

ü  If you do not have internet access, call Anthem at their dedicated toll-free number, which is:  1-877-263-7995.  Phone lines are open from 9 a.m. to 9 p.m. (ET) Monday through Saturday.

ü  Spanish speaking covered individuals may access information at AnthemInforma.com, or receive assistance in Spanish at 1-877-263-7995.  

 The Fund will continue to keep you updated as we learn more from Anthem about the cyber-attack.

 The Connecticut Carpenters Health Fund

February 2015